Standard amendment/cancellation/refund policy

 Your purchase will initiate a reservation process. We will confirm with you via email within one to two business days. The cancellation fee policy will take effect once you submit your reservation. If your purchase cannot be confirmed for any reason, we will fully refund your purchase without any additional charges. We recommend each customer read and review the cancellation policy and consider purchasing a Travel Insurance policy. Please review our Travel Insurance Packages.

• All hotel and tour schedules are arranged ahead of time. Any person failing to appear on the day of departure shall not be refunded.

• Please note that cancellation fees are calculated based on the date we receive your signed Cancellation Request Form and travel service start date.

Cancellation Made Within                                  Cancellation Fee
7 Days Prior to Departure Date                                       100% of Booking Price
8-14 Days Prior to Departure Date                                  50% of Booking Price
15-29 Days Prior to Departure Date                               25% of Booking Price
30 or More Days Prior to Departure Date                      10% of Booking Price

• The Cancellation Fees listed above apply to all reservations unless the tour booked has specific rates or fees listed under "Special Notes".

• No refund shall be given for any portions of the tour unused by the customer after tour departure regardless of circumstances.

• Airfare is completely non-refundable and non-changeable for tours when airfare is inclusive.

• Hotel extensions and Instant Confirmation products cannot be exchanged or refunded once confirmed.

• We will not change tour departure dates for tours departing within seven days.

• All cancellations must be made directly with Holidaynorth, not with providers.

• Some tours may require a minimum number of people to operate. The affected customer will be fully refunded or may choose a similar tour product as a substitute. Should this occur, it would be under very rare circumstances because we try our best to accommodate customers.

• In most cases, reservations paid by wire transfer, cash deposit, money order/traveler's check/cashier's check will be refunded via methods such as PayPal or check. For refunds processed by wire transfer, any associated wire transfer fee will be deducted from the overall refund amount.

• We will process your cancellation/refund request within one to seven business days. We will NOT acknowledge voice mail or email cancellations.

Cancellation must be made by filling out and signing the Holidaynorth Cancellation Request Form.
Customers may print out the Holiday north Cancellation Request Form and send it to Holidaynorth by fax or mail. Customers may also email a scanned/digital Cancellation Request Form with your electronic signature.

• By mail: Attention: Cancellation and Refund
Holiday north
5438 S. Ridagewood Ct,
Chicago,IL,60615
USA
Phone: 1-872-221-5399 (US&Canada), 1-773-742-2888 (International)
• Sending scanned/digital Cancellation Request Form with signature
to: holidaynorthinfo@gmail.com

Download Cancellation Request Form here. Please explain why you are requesting a cancellation and if you are able to receive a credit to your account. Please fill out the Cancellation Request Form in full in order to assist in the evaluation of your request.

Amendment Fees:
Any changes (i.e. date, location, tour, etc.) made to a reservation after successfully submitting the order online will be subject to a minimum $30.00 Amendment Fee (per change). The $30.00 Amendment Fee also applies to such changes when an additional passenger is added onto an existing reservation. Seats will be confirmed within one to two business days. To cancel a customer from a reservation, the regular Cancellation Policy will apply.

The $30.00 amendment fee is a minimum tour change fee. If you request multiple changes and/or request the adjustments at the last minute, additional fees may apply to alter the tour in addition to the $30.00 amendment fee. Paying the $30.00 amendment fee does not guarantee a change can and will be made.

To cancel a passenger from a reservation with promotions such as "Buy 2, Get 1 Free" or "Buy 2, Get 2 Free" within seven days of the departure date, please refer to the "Pricing" tab of the product page for penalty fees. If the cancellation is beyond seven days of departure date, the $60.00 Amendment Fee will be applied per person.